Nayan Shah – CEO & Director, Head – Business Development and Marketing – nayan@cheersin.com, Hitesh Shah – President & Director – hitesh@cheersin.com, Peter Ferrao – Head – Process Migration, Manager – Operations – peter.ferrao@cheersin.com, Samrat Roy – Manager – Business Development and Marketing – samrat.roy@cheersin.com, Neyaz Ahmad – Process Analyst – neyaz.ahmad@cheersin.com, Srinivas Vedula – Business Analyst – srinivas.vedula@cheersin.com, Mathew Spacie, Nayan Shah, Hitesh Shah, Peter Ferrao, Srinivas Vedula, Business Process Management Company, BPO India, BPO, Business Process Outsourcing, Offshore BPO Service Provider, BPO Outsourcing India, India, BPO India, BPO Outsourcing Services, BPO Service Provider India, BPO Services India, Management Company, BPO, Industries, Industry Verticals
Nayan Shah – CEO & Director, Head – Business Development and Marketing – nayan@cheersin.com, Hitesh Shah – President & Director – hitesh@cheersin.com, Peter Ferrao – Head – Process Migration, Manager – Operations – peter.ferrao@cheersin.com, Samrat Roy – Manager – Business Development and Marketing – samrat.roy@cheersin.com, Neyaz Ahmad – Process Analyst – neyaz.ahmad@cheersin.com, Srinivas Vedula – Business Analyst – srinivas.vedula@cheersin.com, Mathew Spacie, Nayan Shah, Hitesh Shah, Peter Ferrao, Srinivas Vedula, Customer Acquisition, Customer Acquisition, Services, Business Process Outsourcing, Offshore BPO Service Provider, BPO Outsourcing India, India, BPO India, BPO Outsourcing Services, BPO Service Provider India, BPO Services India, Management Company, BPO, Industries, Industry Verticals, Business Process Outsourcing, Offshore BPO Service Provider BPO Outsourcing India, India, BPO India, BPO Outsourcing Services, BPO Service Provider India, BPO Services India
Nayan Shah – CEO & Director, Head – Business Development and Marketing – nayan@cheersin.com, Hitesh Shah – President & Director – hitesh@cheersin.com, Peter Ferrao – Head – Process Migration, Manager – Operations – peter.ferrao@cheersin.com, Samrat Roy – Manager – Business Development and Marketing – samrat.roy@cheersin.com, Neyaz Ahmad – Process Analyst – neyaz.ahmad@cheersin.com, Srinivas Vedula – Business Analyst – srinivas.vedula@cheersin.com, Mathew Spacie, Nayan Shah, Hitesh Shah, Peter Ferrao, Srinivas Vedula, Business Process Outsourcing, Offshore BPO Service Provider, BPO Outsourcing India, India, BPO India, BPO Outsourcing Services, BPO Service Provider India, BPO Services India, Management Company, BPO, Business Process Outsourcing, India Advantage, offshore india
Nayan Shah – CEO & Director, Head – Business Development and Marketing – nayan@cheersin.com, Hitesh Shah – President & Director – hitesh@cheersin.com, Peter Ferrao – Head – Process Migration, Manager – Operations – peter.ferrao@cheersin.com, Samrat Roy – Manager – Business Development and Marketing – samrat.roy@cheersin.com, Neyaz Ahmad – Process Analyst – neyaz.ahmad@cheersin.com, Srinivas Vedula – Business Analyst – srinivas.vedula@cheersin.com, Mathew Spacie, Nayan Shah, Hitesh Shah, Peter Ferrao, Srinivas Vedula, Business Process Management Company, BPO India, Business Process Outsourcing, Offshore BPO Service Provider, BPO Outsourcing India, India, BPO India, BPO Outsourcing Services, BPO Service Provider India, BPO Services India, Management Company, BPO, Industries, Industry Verticals, Business Process Outsourcing, Offshore BPO Service Provider BPO Outsourcing India, India, BPO India, BPO Outsourcing Services, BPO Service Provider India, BPO Services India, Management
Company, BPO
Cheers
Interactive was formed in the year 2000 by a team of young
and energetic professionals from varied backgrounds.
Board of Advisors
Stuart Crighton
Advisor
Stuart is a graduate in business from the University
of London. He worked with Sodexho, to develop a commercial
business in their remote services division throughout
Central Asia. A British citizen with resident status
in India, he later set up a services business for
Orion CCG (a Facilities Management Company) in India
and Asia. After three years of direct business experience,
he joined Ezeego, a travel retail startup in India.
Later he joined Abacus Distribution Systems, a leading
GDS in Asia-Pacific as Head – South and West
Asia and was responsible for entire operations and
strategies in five markets in the
Indian subcontinent.
As an advisor at Cheers Interactive, Stuart leverages
his expertise in project management and implementation
of business change.
Michael
Stock
Advisor
Michael joined BBC Radio in 1994 to establish BBC's
first call centre in Glasgow after ten years as a
lawyer specialising in employment law and is currently
working in BBC’s Marketing, Communication and
Audience Division. In 2001 Michael joined Mike Havard's
team from CM-Insight and the Financial Times that
visited India and produced one of the first reports
after Nasscom, 'The Call for India'. In the year 2003
he led the strategic vision, procurement and contract
negotiation with Capita, one of the BBC’s commercial
partners and was responsible for the subsequent implementation
across five sites in the UK.
As a Call and Contact Association (CCA) founder member
and current board director Michael leads the CCA's
work on 'extending reach' including the overseas network
and developing new learning services for employers
and individuals. Michael is also a BBC business coach
for leaders on the Ashridge Management programme.
Michael specializes in globalisation, interaction
and loyalty.
As an advisor at Cheers Interactive, Michael’s
insight helps us in framing business development and
marketing strategies.
Phil
Norman
Advisor
Phil graduated with an M.Sc from the London School
of Economics before spending over 20 successful years
in line management positions with major international
organisations such as Procter & Gamble, General
Mills and NatWest Bank. This included Director level
appointments in Sales & Marketing, Customer Service,
Strategic Planning and General Management.
He is experienced in all areas of strategy
& planning, performance measurement & reporting,
sales & marketing, customer service improvement,
quality & productivity management, change management
and organisational development. Phil founded IntravateÒ
in 1994, a specialist company to help complex organisations
improve the delivery of key strategic objectives.
Cheers Interactive is a Rapid Impact Associate of
Intravate.
As an advisor at Cheers Interactive,
Phil leverages his expertise in performance measurement
and reporting to improve quality of service delivery.
Mathew
Spacie
Advisor
Matthew is a UK citizen
with residency status in India and lives with his wife
in Mumbai. He first came to India in 1986 where he worked
as a volunteer with The Sisters of Charity in Calcutta.
Following his graduation and a number of management
positions in the UK, he was posted to India ten years
later working as the Chief Operating Officer for Cox
& Kings, then India’s largest travel company.
In February 1999, Matthew initiated the Magic Bus working
with children from the Akanksha Foundation. Having played
international rugby for India, he used this as his platform
to start the sports programme for Magic Bus. He resigned
from his job in 2001 and now works full-time for Magic
Bus. In July 2002, Matthew was awarded an Ashoka Fellowship.
Nayan oversees corporate
strategy, alliances, business development and client
relations. Before promoting Cheers Interactive India
Pvt Ltd, he provided consultancy for a number of projects
aimed at assisting companies develop cohesive Customer
Relation Strategies and counselled clients on exploiting
Business Process Management Services. Nayan is a graduate
in Foreign Trade Management from Bombay University
Hitesh oversees operations,
human resources and quality assurance. He brings in
varied call centre management experience and expertise
in quality assurance and processes. He is a certified
COPC registered coordinator. Hitesh was involved in
managing the call center for Clark Alumni Fund, USA
that was also involved in extensive outbound campaigns
for research projects undertaken on behalf of Massachusetts
State. Hitesh is a graduate from Clark University,
Boston, USA.
Peter is responsible
for process migration and current operations at Cheers
Interactive. He has over 8 years of hands-on experience
in the contact centre industry. Peter has worked with
Birla AT&T Communications (a tie up between AT&T
inc. USA and the Aditya Birla Group). He was involved
with the customer service team and was responsible
for managing the call centre. He has also conducted
training programs and developed training manuals for
the Customer Service teams. Peter is a graduate from
Bombay University.
Srinivas is a business
analyst who oversees process migration and new business
lines. He has over 18 years of experience in FMCG, Life
Sciences and Service industries. Srinivas is a science
graduate from Bangalore University and a post graduate
in Information Systems.
Aparna is associated with Cheers for the past four years
and currently heads the Knowledge Management team within
the organization. Aparna is a commerce graduate and also
holds a masters degree in Law from Mumbai University.
She has spent over 10 years in the service industry and
has rich experience in handling operations teams, sales
and marketing, client relationships and business development
functions.
Neyaz is with Cheers for the past two years and manages
process migration function. He holds a masters degree
in Economics from Mumbai University. Neyaz, a clear thinker
adds value to the organization with his good analytical
and problem solving skills. Prior to joining Cheers, Neyaz
has worked with an IT solution company handling client
co-ordination, marketing and office administration functions.
